The RCSG will be taking over the support of all the PAMI computing
and electronic systems.
Here is a list of the fulltime staff we have in the RCSG and what their
roles are in the ECE department.
Paul Ludwig
(Manager and Hardware Specialist)
Paul can help in the following areas: purchase or
new equipment, help repairing old equipment, surplus of old equipment, ordering
of toner and inks for printers, troubleshooting hardware problems, report
break-ins to office and labs, setup work requests, get quotes for equipment.
As Manager of ECE Research Computer Support Group, any problem or
concerns should be brought to the attention of Paul Ludwig.
Phil Regier (UNIX/LINUX
Specialist)
Phil can help with Unix/Linux problems, setup of
printer systems, help with MATLAB and other software licenses, website
additions, install and configure application software, do CMC installs and
updates, backup and backup servers, network connections and setup.
Fernando Rivero
Hernandez (Windows
Specialist)
Fernando can help with any Windows
problems, email problems and setup, Window operating system installs and
updates, application software installs and repairs, data base development and
implementation, virus and malware cleaning, network connections and setup, domain server
Stephen
Utter (Windows Specialist)
Steve can help with any Windows problems, email problems and setups, Window
operating system installs and updates, application software installs and repairs,
virus and malware cleaning, network
connections and setup, and domain server.
You can also walk to the ECE RCSG Lab at EIT 4177 for help at anytime
during working hours. You can get answers to questions or bring in items that
need repair.
We also have a work request system under the ECE
website, push
the computer resources tab, and then submit new ECE work request tab. Please
disregard the labour charges your group would be faculty and grad services
which is all prepaid service group.
Please
consult the following table for how to get different support services.
|
Service |
Contact |
|
Software
or Hardware Service Requests Computer
repair, buy/install computers and parts, buy/install software, update website
and database. Buy/install printers and the toners or inks |
Submit
a work request at: http://ece.uwaterloo.ca/Computing/ or Contact Paul Ludwig (Manager) |
|
Report
Problems, and Ask Questions |
Send
email to: Paul Ludwig (pludwig@uwaterloo.ca) |
|
Get support for Unix/Linux Servers (PAMI Email, Website,
Database, and the Z Drive), and Printers |
|
|
Get support for PAMI Domain and Windows Computers |
|
|
Get support for the Synchromedia Lab |
|
|
You
can also walk to the ECE RCSG Lab at EIT 4177 for help at anytime during
working hours. |
|
For
administrative tasks like requesting computer accounts (for new users), purchasing
MATLAB licenses, posting news on the website, please contact Rosalind Klein,
the PAMI Administrative Secretary.